Warranty Coverage

This product is backed by a 1-year limited warranty against manufacturing defects in materials and workmanship, starting from the date of original delivery to the

consumer.If a manufacturing defect arises within the warranty period, we will, at our sole discretion, replace the product with a new or factory-refurbished unit free of charge.

Warranty Eligibility

• Valid proof of purchase (invoice, order confirmation, delivery receipt) must be provided
• Defects must be genuine manufacturing faults, not caused by user action
• The product must remain intact; unauthorized disassembly or modification is strictly prohibited.
• The product has been used in accordance with the user manual

Exclusions from Warranty

• This warranty does not cover:
  Accidental damage, drops, impacts, water/liquid ingress
• Misuse, abuse, or use with non-compliant accessories
• Unauthorized repair, modification, or tampering
• Normal wear and tear, cosmetic scratches, or consumable parts
• Damage from power surges, improper voltage, or improper storage
• Loss, theft, or damage during return shipping by the user

For warranty claims, please contact our customer service team at:
eovuox.home@outlook.com

Warranty Process

For orders that meet the warranty conditions, we will assist with the return, and the return shipping fee will be covered by us.
Once the return is received, we will replace the product with a new or factory‑refurbished unit free of charge.

Return Period

Returns must be postmarked within 30 days from the date of delivery.

Return Conditions

• Items must be unused, unopened, undamaged, unworn, and in their original brand-new condition.
• All original packaging, manuals, accessories, security tags and brand labels must be intact.
• Returns that do not meet these requirements will not be accepted.

Special Categories

• Fetal Doppler, Hearing Aids & Health Monitoring DevicesFor hygiene and safety reasons, returns are only accepted if items are unopened and unused.Used, opened or worn items will not be accepted for refund.
• Personal & Disposable AccessoriesNon-defective items are non-returnable.
• Custom or Personalized ItemsNon-returnable unless defective or shipped in error.
• Final Sale ItemsNon-returnable unless damaged or defective on arrival.

Shipping

• We offer worldwide shipping with FREE delivery on all orders.
• Return shipping costs are the customer’s responsibility for non-defective returns.
• Return shipping will be covered by us for defective, wrong, or damaged items.
• If the return country differs from the delivery country, the customer is responsible for the return process and fees.

Fair Use Policy

We reserve the right to restrict or suspend accounts in cases of excessive returns, return fraud, or abusive return behavior.

To request a refund, please send us an email. We will review your request within 2 business days. If your refund is approved, the amount will be credited back to your original payment method, excluding any shipping fees. Please note that it may take up to 14 business days for the refund to appear in your account, depending on your payment service provider.
Where applicable, you may also choose to receive your refund in the form of an EOVUOX voucher if you prefer. Once processed, the voucher will be added to your EOVUOX account for use on your next purchase. Please be advised that EOVUOX vouchers are valid for a limited time, and our customer service team will inform you of the specific expiry date.

To apply for a refund, please email us at:

eovuox.home@outlook.comInclude the following information:

• Reason for refund
• Your contact details
• Order name
• Order date and time

Our customer service team will process your request and send you a confirmation email once completed.
If you receive an item that is defective, damaged, or not as described on our website, please contact our support team immediately. We will arrange for a return and process a full refund for the faulty item.

• Our customer service team is available daily from 17:30 to 01:00 Pacific Standard Time (PST) and will assist you as usual during these hours.

• You may also send an email directly to: eovuox.home@outlook.com, and we will reply to you as soon as possible within two business days.

• We always uphold the philosophy of customer first, fully protect your legitimate rights and interests, so you can shop with confidence.